Order Management System
Seamless Order Processing
Streamline your entire order lifecycle with intelligent order processing, multi-channel integration, inventory allocation, and automated fulfillment workflows. Reduce processing time by 60% while achieving 99% order accuracy.
Solution Overview
Understanding the challenge, delivering the solution, measuring the impact
The Challenge
Traditional order management involves manual processing leading to errors and delays, inventory overselling across channels, poor order visibility, and complex returns processes affecting customer satisfaction.
Our Solution
Our comprehensive OMS provides automated order processing, real-time inventory sync across channels, complete order visibility, intelligent allocation, and streamlined returns management.
The Impact
Achieve 60% faster processing, 99% order accuracy, 90% error reduction, and 40% better customer satisfaction while preventing overselling and streamlining returns.
Comprehensive Features
Detailed breakdown of capabilities and technical specifications
Order Processing
Key Benefits:
- Reduce processing time by 60%
- Eliminate manual errors by 90%
- Automate order routing
- Ensure data accuracy
Technical Specifications:
Key Benefits:
- Centralized order management
- Consistent customer experience
- Unified inventory view
- Streamlined operations
Technical Specifications:
Inventory Management
Key Benefits:
- Prevent overselling by 100%
- Optimize inventory allocation
- Real-time availability updates
- Multi-location management
Technical Specifications:
Key Benefits:
- Reduce stockouts by 70%
- Optimize inventory levels
- Improve cash flow
- Predict demand patterns
Technical Specifications:
Customer Experience
Key Benefits:
- Improve customer satisfaction by 40%
- Reduce support calls by 50%
- Enable self-service options
- Real-time order updates
Technical Specifications:
Key Benefits:
- Reduce returns processing time by 70%
- Automate refund processes
- Improve customer retention
- Optimize reverse logistics
Technical Specifications:
Data-Driven Results
Real performance improvements backed by data from our client implementations
Processing Efficiency
Order Processing Time
Order Accuracy
Processing Errors
Customer Experience
Customer Satisfaction
Order Fulfillment Time
Return Processing
Technology Stack
Built on cutting-edge technologies for reliability, scalability, and performance
Core Technologies
AI & Machine Learning
Integrations
Infrastructure
Implementation Process
Structured approach ensuring smooth deployment and maximum value realization
Business Analysis
Key Activities:
- Current order process analysis
- Channel integration requirements
- Inventory management assessment
- Customer journey mapping
- System integration planning
Deliverables:
- Business process documentation
- Integration requirements
- Customer experience strategy
- Technical architecture plan
- Implementation roadmap
Platform Configuration
Key Activities:
- OMS platform setup and configuration
- Channel integrations development
- Inventory allocation setup
- Workflow automation configuration
- Customer portal development
Deliverables:
- Configured OMS platform
- Integrated sales channels
- Inventory management system
- Automated workflows
- Customer self-service portal
Testing & Validation
Key Activities:
- End-to-end system testing
- Order flow validation
- Integration testing
- User acceptance testing
- Performance optimization
Deliverables:
- Test results and validation
- Optimized order flows
- Integration confirmations
- Performance benchmarks
- User acceptance sign-off
Go-Live & Support
Key Activities:
- Production deployment
- Staff training and onboarding
- Go-live monitoring
- Issue resolution
- Performance optimization
Deliverables:
- Live production system
- Trained operations team
- Go-live success report
- Support documentation
- Ongoing maintenance plan
Success Story
Real results from our client implementation
MultiChannel Retail Co
50,000+ orders/month
Challenge
Manual order processing causing delays and errors, inventory overselling across multiple channels, poor order visibility frustrating customers, and complex returns process affecting retention.
Solution
Implemented comprehensive OMS with automated order processing, real-time inventory sync, customer portal, and streamlined returns management across all sales channels.
Results
"OMS reduced our order processing time by 65% and eliminated inventory overselling across all channels. Customer satisfaction scores improved by 35% with real-time order tracking and faster fulfillment."
OMS Calculator
Calculate your potential savings and return on investment
OMS Solution Comparison
See how we compare against traditional approaches and basic software
| Feature | Manual Process | Basic OMS | Eciton OMS |
|---|---|---|---|
| Multi-Channel Integration | Limited channels | All major platforms | |
| Real-Time Inventory Sync | Basic sync | Real-time across all channels | |
| Order Automation | Basic automation | Fully automated workflows | |
| Customer Portal | Comprehensive self-service | ||
| Returns Management | Manual process | Basic returns | Automated returns |
| Inventory Optimization | AI-powered optimization | ||
| Advanced Analytics | Basic reports | Predictive insights | |
| Scalability | Limited | Moderate | Unlimited scalability |
Transparent Pricing
Choose the plan that fits your business needs. No hidden costs, no surprises.
What's Included:
- Up to 1,000 orders/month
- 3 sales channel integrations
- Basic inventory management
- Order tracking
- Email notifications
- Basic reporting
- Email support
Limitations:
- Limited to 1,000 orders/month
- 3 channel limit
- Standard support only
What's Included:
- Up to 10,000 orders/month
- Unlimited channel integrations
- Advanced inventory management
- Customer self-service portal
- Automated returns processing
- Advanced analytics
- Priority support
- Custom integrations
Limitations:
- Limited to 10,000 orders/month
What's Included:
- Unlimited orders
- Custom channel integrations
- AI-powered optimization
- White-label solutions
- Dedicated support team
- Custom development
- SLA guarantees
- Multi-region deployment